There are safety reasons that cause electric blankets to malfunction before they cause damage to person or property. Details on what you can do to minimize this can be found at https://www.youtube.com/embed/72eyv1Qc9HE?si=m1RdjfuvAXVL4oRF
This is normally caused by one area of the heating element being bunched or pinched. First, ensure that the blanket is laid flat and not tucked in, bunched and does not have anything heavy on it. Lay the blanket flat and run your fingers along the wire, paying special attention to the top and bottom of the blanket where the wire bends. If any portion of the wire is twisted on itself, manually twist it back.
This is not a dangerous situation, but it can/will affect the functionality of the product. This most likely means that the fuse in the controller has blown for safety reasons and the product has been disabled. Please contact customer service.
We do not recommend using heated products with memory foam. Memory foam is temperature sensitive and using a warming product with it could affect the properties of the memory foam.
We do not recommend using a power strip, extension cord or splitter. Using power strips, extension cords or splitters of any type void the warranty.
Electric blankets/pads/throws should never be used by anyone unable to remove it on their own. They should also never be used by anyone that is insensitive to heat. This includes people with diabetes, poor blood circulation, using certain medications or any other condition that would cause them to not feel heat.
On blankets and heated pads, the plug should go on the bottom of the bed. The power cord should be run underneath the bed to a bedside table. Note that the cords should never have weight placed on them, including being put between a box spring and a mattress.
Yes! Contact our customer service department.
Yes! To prolong the life of your electric blanket, we recommend rolling the blanket rather than folding it. When storing it, do not compress it or put anything on top of it. Doing so can cause damage to the wires which could affect functionality.
